Returns and Refund Policy

Returns

1. These terms apply to all products sold on Asiacycles.
2. Asiacycles will refund the customer's payment / exchange for a new item if the item received is defective / damaged / does not match the order.
3. Products must be returned within 30 days, from the time the order was received.
4. Items to be returned must be in the same condition as when they were delivered, including the packaging.
5. The product is not in a state of use, damaged, dirty.
6. This guarantee does not apply if the error is caused by the customer, such as choosing the wrong size, choosing the wrong color, etc. Asiacycles will not replace the item for any reason.

Refund

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, asiacycles will accept the return of the product and will proceed to the reimbursement of its amount according to the form of payment made:
1. The refund method will be adjusted to the original payment method.
2. If you made the payment through credit card or Paypal, you would be paid the amount on the same credit card or Paypal account.
3. If you made the payment against reimbursement or by transfer, we would request an account number where you can pay the amount.
4. If the customer purchases using the bank transfer method, the refund process takes 30 working days.
Note: If you want to change the size of a product, we advise you to contact our Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. to manage it. You can request the change of size from our website in your control panel or by email before the item is shipped.

Bicycles and Frame Return

The BUYER will be responsible for the direct costs of returning the bicycle to our facilities for the first.
In the case of return of bicycles and bicycles frames, funds will be fully returned to you 100% according to the money you have sent to us and the shipping fee you have paid.